Refund policy
Effective Date: October 5, 2026
At Asianal, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order confirmation is required.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable digital products
- Personal care, beauty, or cosmetic products that have been opened, used, or damaged after delivery
- Clearance or final sale items
Return Process
To initiate a return, please contact us at:
Email: info@Asianal.shop
Phone: 701 222 18 19
Please include your order number and the reason for the return. Our support team will provide return instructions.
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your payment provider or financial institution.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We may request photos of the item to assist with the resolution process.
Exchanges
We only replace items if they are defective, damaged, or incorrect. Contact us for exchange assistance.
Order Cancellations
Orders may be canceled within 24 hours of placement. Once an order has been processed or shipped, it cannot be canceled.
Contact Information
Asianal
401 Biscayne Blvd, Miami FL 33132, United States
Email: info@Asianal.shop
Phone: 701 222 18 19